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  • Customer Service : Career Success Through Customer Loyalty
    Customer Service : Career Success Through Customer Loyalty

    Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need.Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement.This edition features more on social networking, trustability, and customer service trends.Information is also included on internal customers, emerging technologies, and stress-reducing techniques.Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

    Price: 118.51 £ | Shipping*: 0.00 £
  • Customer Service Marketing : Managing the Customer Experience
    Customer Service Marketing : Managing the Customer Experience

    This timely book is a comprehensive overview of customer service principles, theories, and practices.It looks at the best practices of service enterprises and the delivery of superior customer service.It also includes classic and contemporary theories relating to the consumers, managers, and their behaviors in organizational setting.The book uses real-life applications through examples from business enterprises in various service sectors, including hotels, restaurants, theme parks, event management, airlines, cruises, (e-)retailers, and finance. This book covers important concepts in service design and delivery including customer experiences, peer-to-peer services, the organization’s servicescape, quality measurement tools, and use of technologies.The book also gives insights into consumers including their expectations, attitudes, emotions, word-of-mouth behaviors, and strategies to ensure their loyalty.It also looks at developments in service theory and practice which remain relatively unexplored by existing textbooks. Filled with real-world case studies in various service sectors, this textbook will be particularly useful for students in hospitality guest services and services marketing.

    Price: 37.99 £ | Shipping*: 0.00 £
  • Tough Customer
    Tough Customer

    Number One New York Times bestselling author Sandra Brown returns with another suspenseful thrillerDodge Hanley is a private investigator who doesn't let rules get it in his way That's why he's the first person Caroline King - who after a thirty-year separation continues to haunt his dreams - asks for help when a deranged stalker attempts to murder their daughter . . . the daughter Dodge has never met. He has a whole bagful of grudging excuses for wishing to ignore Caroline's call, and one compelling reason to drop everything: guilt. His daughter Berry has become the object of desire of a co-worker, a madman and genius with a penchant for puzzles and games who had spent the past year making Berry's life hell, and who now has vowed to kill her.The heart-pounding situation goes from bad to worse when the stalker begins to claim other victims and leaves an ominous trail of clues as he lethally works his way toward Berry.From the acclaimed international bestselling author Sandra Brown, TOUGH CUSTOMER is a thrilling tale about obsession and murder, the fragile nature of relationships, and, possibly, second chances. Praise for Sandra Brown 'Suspense that has teeth' Stephen King 'Lust, jealousy, and murder suffuse Brown's crisp thriller' Publishers Weekly 'An edge-of-the-seat thriller that's full of twists . . . Top stuff!' Star

    Price: 9.99 £ | Shipping*: 3.99 £
  • The Customer Copernicus : How to be Customer-Led
    The Customer Copernicus : How to be Customer-Led

    Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve.Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely?They have also enjoyed huge business success, growing and making plenty of money.The Customer Copernicus answers the question that follows – if it’s obvious and attractive why is it so rare? And then it answers a second question, because Tesco, O2 and Wells Fargo were like this once.Why, having mastered it, would you ever stop? Because all three did, and two ended up in court. The Customer Copernicus explains how to become and how to stay customer-led.Essential reading for leaders and teams who want their organisations to stay competitive by developing a more purposeful and innovative culture.

    Price: 29.99 £ | Shipping*: 0.00 £
  • Is HP customer-friendly?

    HP is generally considered to be customer-friendly, as they offer a variety of support options including phone, email, and live chat support. They also have a comprehensive online support portal with troubleshooting guides and driver downloads. Additionally, HP has a customer satisfaction survey program to gather feedback and improve their customer service. Overall, HP strives to provide a positive customer experience through their support channels and resources.

  • How customer-friendly is Apple?

    Apple is known for its customer-friendly approach, offering a range of services and support options to ensure a positive experience for its customers. The company provides a user-friendly interface for its products, easy access to customer support through various channels, and a generous return policy. Additionally, Apple has a reputation for excellent customer service, with knowledgeable staff and a commitment to resolving customer issues in a timely manner. Overall, Apple is considered to be highly customer-friendly, prioritizing the satisfaction and convenience of its customers.

  • Which bank is more customer-friendly?

    It is subjective to determine which bank is more customer-friendly as it can vary based on individual experiences and needs. However, some factors to consider when evaluating customer-friendliness include customer service quality, ease of access to services, transparency in fees and policies, and personalized offerings. It is recommended to research and compare different banks based on these factors to determine which one aligns best with your preferences and requirements.

  • How customer-friendly is the Kaufland online shop?

    The Kaufland online shop is considered customer-friendly due to its user-friendly interface, easy navigation, and a wide range of products available for purchase. Customers can easily search for products, add them to their cart, and proceed to checkout without any hassle. Additionally, the online shop offers various payment options and delivery methods to cater to different customer preferences, making it convenient for shoppers to complete their purchases.

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  • 12v Convenient Safe High-quality Material Customer Favorite Energy-saving Highly Recommended Travel-friendly Car Coffee Cup
    12v Convenient Safe High-quality Material Customer Favorite Energy-saving Highly Recommended Travel-friendly Car Coffee Cup

    It's a great honor for you to visit my store. Good luck with your favorite purchases Hign-concerned Chemical : none Power Mode : 12V DC Volume : 300-500ML Origin : Mainland China Certification : none Size: : height 16.5xmouth diameter 8.5CM Type : Tea Coffee Type D : Easy To Use Material: : shell stainless steel and inside Feature C : Portable Size Car Heating Cup Type F : Sleek Design 500ml Capacity: : 450ML Type B : Versatile Feature E : Road Trips Type C : Car Heating Cup Fast Heating Feature 1 : 500ml Convenient Portable Size Feature 2 : Tea Coffee Fast Heating Easy To Use Feature 3 : 500ml Safe Camping Gear Feature 4 : Tea Coffee Durable Travel-friendly Car Coffee Cup Feature 5 : 12V Convenient Portable Heating Cup For Car Feature 6 : Travel Mug Feature 7 : Stainless Steel Coffee Tea Boiler Feature 8 : Car Coffee Mug Thermos Cup Feature 9 : Electric Heating Car Kettle The merchant warrants that their products comply with all applicable laws, and are offered only if they comply with Joom'sd policies and EU Product Safety and Compliance laws.

    Price: 57.09 € | Shipping*: 0.0 €
  • God's Favorite Customer
    God's Favorite Customer


    Price: 15.49 £ | Shipping*: 3.99 £
  • Brilliant Customer Service
    Brilliant Customer Service

    Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time and time and again.It’s for anyone involved in any organisation – whether you run your own business, manage people or you are a customer facing employee.It doesn’t matter what your budget is, you’ll find lots of simple changes you can implement right now to build a highly successful customer service strategy. BRILLIANT OUTCOMES · Identify your customers real needs and how best to meet them · Build trust and long term loyalty with your customers to stay ahead of the competition · Make sure you are remembered and recommended

    Price: 14.99 £ | Shipping*: 3.99 £
  • Customer Service Pocketbook
    Customer Service Pocketbook

    The new, 3rd edition of the Customer Service Pocketbook will be published in October 2013.A key title in the Pocketbook Series, the book is for everyone who contributes, directly or indirectly, to giving the customer excellent service.It has been fully revised to reflect the challenges of responding to customers' needs via a variety of different channels, including social media. The book covers why good service matters, listening skills, how to turn complaints into opportunities, effective communication methods and much more.The importance of setting standards, measuring customer service and mystery shopper programmes are discussed.Recognising and respecting internal customers is also addressed and there are case studies, checklists and an action planning section.

    Price: 11.99 £ | Shipping*: 3.99 £
  • May I reprimand police officers to be more customer-friendly?

    Yes, it is important to hold police officers accountable for their behavior and interactions with the public. However, when providing feedback or reprimanding officers, it is crucial to do so in a respectful and constructive manner. It may be more effective to address concerns through official channels, such as filing a complaint with the police department or speaking with a supervisor, rather than directly confronting officers in the field. Ultimately, promoting a culture of accountability and professionalism within law enforcement can help improve community relations and ensure officers are providing quality service to the public.

  • Are plastic yogurt containers more environmentally friendly than reusable glass jars?

    Plastic yogurt containers are generally considered less environmentally friendly than reusable glass jars. This is because plastic containers contribute to plastic pollution, take hundreds of years to decompose, and are often not recycled properly. On the other hand, glass jars can be reused multiple times, recycled infinitely, and have a lower environmental impact in terms of production and disposal. Therefore, opting for reusable glass jars over plastic yogurt containers is a more sustainable choice for the environment.

  • Isn't Norton not customer-friendly and is the support not reachable?

    Norton has made efforts to improve its customer service and support in recent years. They have implemented various channels for customers to reach out for assistance, including phone support, live chat, and an online knowledge base. While there may have been past issues with customer service, Norton has taken steps to address these concerns and improve the overall customer experience. It's always a good idea to check the most recent reviews and feedback from other customers to get an accurate picture of Norton's current customer service performance.

  • What is the definition of contract manufacturing and contract packaging according to customer formulations?

    Contract manufacturing and contract packaging according to customer formulations refer to the practice of a company outsourcing the production and packaging of their products to a third-party manufacturer or packager. In this arrangement, the third-party company follows the specific formulations provided by the customer to produce and package the products according to their requirements. This allows the customer to leverage the expertise and resources of the contract manufacturer or packager while maintaining control over the specific details of their product formulations.

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